Help & support
Kanvo · Updated 2 October 2026
Account and sign-in help
Open Settings to sign out, manage your profile or request deletion. Google sign-in opens a secure sign-in sheet in the iPhone app. If it fails, include the error wording, your device model and the app version when contacting support. Never send your password or a sign-in token.
Report a problem
Use Report beside a message to send it to a moderator. Use Block to stop that player contacting you through group chat. Settings → Blocked players lets you unblock someone. Contact support for issues outside chat or if you need help with a report.
Purchases
KORD is free to play and has no in-app purchases or subscriptions. Coins are earned by playing and cannot be bought.
Privacy and deletion
Settings → Delete profile removes your account and associated KORD data. Guest deletion clears the guest profile on this device. A signed-in deletion request is processed automatically, normally within a few minutes. Contact support if a request does not complete or if you need help accessing your information.
Contact us
kordpuzzle@gmail.com for support, privacy questions or safety concerns.