Privacy policy
Kanvo · Updated 2 October 2026
Who looks after your data
KORD is operated by Kanvo. This policy explains how we use information when you play our puzzles, create a profile, and use friends or group chat.
Playing without an account
You can play as a guest. Guest puzzles, preferences and earned items are stored on your device. We do not create a Firebase account for guest play. Your browser or the iPhone app keeps this local storage until you clear it or delete your guest profile.
Your account and progress
When you sign in, our authentication provider supplies an account identifier and email address. We use these to secure your account and synchronise your profile, puzzle progress, streaks, preferences, earned coins and shop items. We assign a username and friend code. Your shared name is optional and is used to identify you to friends.
Friends, groups and chat
Your friend code, username, avatar and game scores can be shown to signed-in players who know your code. Friends can see the name you choose to share. Group names, membership and messages are shared with the members of that group. Reports are available to authorised moderators; blocked-player records are private to your account. Do not share sensitive information in messages.
Services that help KORD run
Google Firebase provides authentication and stores account, progress and social data. Vercel hosts the website and may process connection details such as IP addresses and technical request logs to deliver and secure the service. Google processes Google sign-in according to its own privacy policy. If you choose Sign in with Apple, Apple processes authentication according to its privacy policy. We do not use advertising trackers, sell personal information, or request access to your contacts, microphone or location.
Notifications and permissions
Notifications are optional. If you turn them on, the iPhone app schedules daily reminders locally, and KORD stores this iPhone's push token with your account so we can tell you about friend requests and group invites. The token is used only for that, never for advertising, and is deleted with your account. You can turn notifications off in Settings or change permission in iPhone Settings. Local-network permission is used only by testing builds that load the app from a Mac.
Keeping and deleting information
We keep your account and associated data while the account exists. Settings → Delete profile starts automatic removal of your Firebase account, cloud saves, friend-code records, messages and profile data. Groups you created are removed, and you are removed from other groups. Deletion normally completes within a few minutes. A minimal security marker is kept for up to 72 hours after completion to prevent expired account sessions from recreating data. Provider security logs and backups follow their separate retention schedules and are not restored as an active KORD profile. Other people may still have copies or screenshots of information you previously shared.
Your choices
You can play without signing in, change your shared name and preferences, switch off reminders, block players, sign out, or delete your profile in Settings. Contact us with privacy or access requests using the support details below. We will verify that a request concerns your account before sharing private information.
Children
KORD is not offered as a children’s social network. Group chat and accounts are intended for people aged 13 or older, or the higher age required where they live. If you believe a child has provided personal information without the required permission, contact us so we can investigate and remove it.
Provider privacy information
Google privacy policy · Firebase privacy information · Vercel privacy policy · Apple privacy policy
Contact us
kordpuzzle@gmail.com for support, privacy questions or safety concerns.